Forum Discussion

emmsheridan's avatar
emmsheridan
New member | Level 2
2 years ago

Cancel subscription for account I can't access

Hi there,   I have 2 dropbox accounts, currently signed into one of them. I am unable to sign into my other dropbox account as the email address is from a workplace I am no longer at, I no longer...
billing
cancellations
RC50's avatar
RC50
Explorer | Level 3
2 years ago
Maybe Dropbox staff can respond too….
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey RC50, did you use a private browsing/incognito window like Rich suggested?

 

If not, please do so and in the "I want to look up information related to:" box, choose "other" and type in an email address you can access, fill out the rest of the form and submit the request.

 

Let us know when you have your ticket number.

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