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Forum Discussion
Cancel subscription that I no longer have access to
I need some help cancelling an account that I am no longer able to login to. I have been being billed yearly for a premium subscription but I no longer have access to the email it is associated with and therefor can’t log in to cancel the subscription
20 Replies
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- Nancy
Dropbox Community Moderator
Hey lpepicelli!
Does your husband remember the password of that Dropbox account perhaps? If yes, he may be able to sign in to the account, even if the email address has been deactivated.
Let me know if that works.
- How do I make sure my account is cancelled?
- Rich
Super User II
Jdcanes1 wrote:
How do I make sure my account is cancelled?Are you talking about cancelling your subscription, or deleting your entire account?
You can see what plan you're on by going to your Plan page. If it says you're on Basic, that's a free account. If it says anything else, those are paid plans. The Plan page will also tell you what billing period you're on, and it offers an option to cancel a subscription at the bottom of the page.
I cannot cancel my account, and I keep getting charged for an account not being used. HELP This also may be an account with an email that is no longer active.
I also may have an additional dropbox with an old email that is no longer active. How can I cancel it?
My husband wasn't involved in the use of that dropbox because it was associated with my last job. I have since moved on to another job.
You can reach out to me via email [email removed as per Community Guidelines]
Thank You,
Debra
I'm trying to cancel Dropbox charges that has been incurring on a credit card for sometime now. However, I'm not able to locate the account associated with it. We tried to do a credit card purchase look up and it didn't work. Please advise.
- Rich
kellynguyen wrote:
I'm trying to cancel Dropbox charges that has been incurring on a credit card for sometime now. However, I'm not able to locate the account associated with it.
- You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
https://www.dropbox.com/support/billing-issues
- You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
