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Forum Discussion

Nicholas Contey's avatar
Nicholas Contey
Explorer | Level 4
4 years ago
Solved

Cancel Subscription

Hi:    We are trying to cancel a dropbox charge that has been incurring on our Company credit card for sometime now. However, no one seems to be able to locate the account associated with it. We ...
cancellations
Refunds
  • Walter's avatar
    Walter
    4 years ago
    Hi Nicholas Contey, sorry to hear you're having issues with this.

    Would it be OK if I reach out via the email address that's connected to your profile here, in our Community, in order to look further into this matter?

    Thanks!
Nancyp1's avatar
Nancyp1
Explorer | Level 3
4 years ago

I have no recollection of either subscribing to or using the service at any point over the last three years. The only correspondence I can find is a reminder that renewal was due and was sent to an email address I have not used for several years. I have been trying to respond to the request on a number of occasions but have been met with a blank wall no matter what method I used. As already mentioned I also tried to contact the CEO directly several times but no response has been forthcoming. I am still out of pocket by almost £300 for a service I do not wish to subscribe to. The renewal request was sent to my old address at [email removed as per Community Guidelines]

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi Nancyp1, would it be okay for me to send you an email, in order for us to have a closer look into this? 

  • Nancyp1's avatar
    Nancyp1
    Explorer | Level 3
    4 years ago

    Yes please. It would be helpful if you sent your email to me at my current address [email removed as per Community Guidelines] as I have already indicated I no longer use [email removed as per Community Guidelines]

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