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Forum Discussion

Nicholas Contey's avatar
Nicholas Contey
Explorer | Level 4
4 years ago
Solved

Cancel Subscription

Hi:    We are trying to cancel a dropbox charge that has been incurring on our Company credit card for sometime now. However, no one seems to be able to locate the account associated with it. We ...
cancellations
Refunds
  • Walter's avatar
    Walter
    4 years ago
    Hi Nicholas Contey, sorry to hear you're having issues with this.

    Would it be OK if I reach out via the email address that's connected to your profile here, in our Community, in order to look further into this matter?

    Thanks!
SarahW2's avatar
SarahW2
Explorer | Level 4
4 years ago

I need to cancel my subscription and there is a linked account that I can't access because it's from a job I no longer have (and is connected through that email address). This is THE most frustrating system and I have wasted a ton of time trying to figure it out. It would be REALLY NICE if you would just have a customer support phone number in the footer of your website like everyone else does. This is maddening.

studiobaron's avatar
studiobaron
New member | Level 2
4 years ago
Agreed! Will never ever deal with this company again. Wasted an hour, was unable to resolve. How dare you? Shameful
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi studiobaron, just for clarificatoin, have you done a search with the card lookup tool to locate which account the payment was made to?

     

    According to your bank statement, was the charge made by Dropbox, iTunes or Google Play?

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