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Forum Discussion

Nicholas Contey's avatar
Nicholas Contey
Explorer | Level 4
4 years ago
Solved

Cancel Subscription

Hi:    We are trying to cancel a dropbox charge that has been incurring on our Company credit card for sometime now. However, no one seems to be able to locate the account associated with it. We ...
cancellations
Refunds
  • Walter's avatar
    Walter
    4 years ago
    Hi Nicholas Contey, sorry to hear you're having issues with this.

    Would it be OK if I reach out via the email address that's connected to your profile here, in our Community, in order to look further into this matter?

    Thanks!
abelmonte12's avatar
abelmonte12
New member | Level 2
2 years ago

I am also trying to cancel a dropbox charge that has been incurring on my personal credit card for sometime now. However, this purchase was linked with an old email through my previous company. I am unable to log in and cancel. If I cannot access this account to cancel this charge, I will be calling my credit card company to block the charge moving forward.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey abelmonte12, sorry to see that you're having this issue.

 

I would suggest opening a private browsing/incognito window and going to this page: https://www.dropbox.com/support/billing-issues 

 

From there you'll be able to submit a help request to our support team directly.

 

Once you have your ticket number, please send it to us here as well.

 

Thanks!

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