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Cancel Subscription
Hi:
We are trying to cancel a dropbox charge that has been incurring on our Company credit card for sometime now. However, no one seems to be able to locate the account associated with it. We tried to do a credit card purchase look up and it didn't work (we assume it is because the expiration date changed and it was never updated on the account but since the card number is the same it can still be charged). We need to find a way to locate the account associated with this charge so we can cancel it. If we are unsuccessful, we will be calling our credit card company to block the charge moving forward.
- Hi Nicholas Contey, sorry to hear you're having issues with this.
Would it be OK if I reach out via the email address that's connected to your profile here, in our Community, in order to look further into this matter?
Thanks!
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- Walter
Dropbox Community Moderator
Hi Nicholas Contey, sorry to hear you're having issues with this.
Would it be OK if I reach out via the email address that's connected to your profile here, in our Community, in order to look further into this matter?
Thanks! yes, you can.
- WalterPerfect, thanks so much, Nicholas. You've got
I'm also trying to cancel a dropbox charge that has been incurring on a credit card for sometime now. However, I'm not able to locate the account associated with it. We tried to do a credit card purchase look up and it didn't work (we assume it is because the expiration date changed and it was never updated on the account but since the card number is the same it can still be charged). I need to find a way to locate the account associated with this charge so we can cancel it. If we are unsuccessful, we will be calling our credit card company to block the charge moving forward.
- MeganHi CelesteMejia, welcome to our Community!
I'm here and ready to help!
Can I reach out to you via email, in order for us to look into this closely?
Looking forward to hearing back from you. - Why is it my apple store says subscription canceled, but the app wants to continue to charge me?
I've spent 45 minutes this morning trying to figure out how to cancel my account. Can't find the cancel link on my laptop or either of my two phones. Complete waste of time.
I am having the same issue
I have exhausted all the avenues they have on Dropbox which aren't many.
Have you had any luck?
- Hannah
Hey mark iturzaeta, thanks for the nudge here and sorry to see you're having trouble.
Is it possible that you're logged in to a different (free) Dropbox account and not your paid one?
You can check that through the plan tab in your account settings here.
If that's the case, do you have access/can login to the paid account? If you do, you can follow the steps here, to cancel your subscription.
If however, you don't have access to the paid account, let me know and I can send you an email, so we can look into it together.
