Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
Cancellation of a Dropbox account but can't get it quite right.
I have tried many times to cancel my dropbox subscription and nothing has worked - I just keep getting billed monthly. I got frustrated and deleted everything my dropbox account (probably a mistake), and yet I still get billed monthly. I can't talk to anyone, the chat with a dropbot doesn't do anything - and I am starting to get really mad.
How can I stop this incessant charging of my credit card without actually cancelling the card because that is a much larger issue and I hope I don't have to go down that path.
This is extremely irritating.
Not a problem, dpcrush2112, I'm glad to see you were able to figure it out!
If you need anything else, please let us know.
Have a great week ahead!
42 Replies
Replies have been turned off for this discussion
- How can i cancel? Im having the same problem too. I am still being charged on my credit card!
I have an old email account that I no longer use and do not have access to, but I am still being charged monthly to my credit card. How do I go about cancelling that subscription?
I have been trying to cancel my dropbox as well. Can't talk to anyone and can't get any answers. My account is asociated with an old email I have not had for years but have been paying 12/month.
- Walter
Dropbox Community Moderator
Hi there rfoster1 - sorry to hear you're having issues with this.
I'd recommend getting in touch with our support team directly through this form for further assistance since you don't have access to the account to cancel its subscription.
To do so, make sure to use an incognito window without logging into any Dropbox account and fill in all the relevant information.
Once you do this and get a ticket ID from our system, please feel free to share it with us here so that we can look it up as well. - I’ve been trying to cancel my account for the past week. It won’t fully load I contacted them and no response.
- Hannah
Sorry to hear about this, Ambearloveschu .
Can you send us the ticket number for your communication with our support team, so we can check it out?
I have the same problem, Im not usiing the service , I tried to cancel it on laptop an iPhone but just hitting the communication loops and stupid chatbot. In my Chrome layout are no buttons like plan, or cancel plan... 😞 please help me!!! They billed me 15 times, but Im too busy and nerved with this Im not able to solve it. HOw were you able to finally cancel it and leave? Please help me!!! Many thanks in advance.!!!
