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Istyle2USA's avatar
Istyle2USA
Explorer | Level 3
2 years ago

Cancelled my Business account and now I cannot use my email for another account for 30 days

Has anyone experienced this, I created a business team account by mistake and wanted to cancel and start over.  I asked the chatbot if I should cancel my trail plan and start over or downgrade. The...
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downgrade
dropbox business
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Istyle2USA - sorry to jump in here, but could you send us a screenshot of the exact error you're getting (omitting any personal information) so that we can have a visual too?

Istyle2USA's avatar
Istyle2USA
Explorer | Level 3
2 years ago
It won't let me create an account using my email that I used when I cancelled the business account. I tried changing the password and it still will not let me. Why is this so challenging. I made a mistake, I did not want a business team plan. I wanted to downgrage or cancel depending on which was the best route. The route I was advised has it that I cannot create an account. How many screen captures are needed to explain that or is everything on this platform managed by chatbots. 
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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    I see, thanks for the additional information Istyle2USA 

     

    Would it be OK if we reached out via email to have a further look internally at this point? 

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