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Forum Discussion

michellelio's avatar
michellelio
Explorer | Level 3
2 years ago

Cancelling a free trial

Hi, I can't cancel my free trial subscription as there's no "plan" tab  what can i do now? it looks like my account is still basic plan, but the charge is for the Plus Plan
cancellations
Plans
michellelio's avatar
michellelio
Explorer | Level 3
2 years ago

Hi Walter,

I have checked the look up tool. The charge is associated with my gmail account. But the account setting online is my hotmail address. 
what should I do now? 
thanks for helping 

 

michelle

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi michellelio, if you have access to your Gmail, then you can try signing into the account itself by requesting a password reset. 

 

Once you're in the account, you should then be able to cancel the trial. Can you give this a go?

  • michellelio's avatar
    michellelio
    Explorer | Level 3
    2 years ago

    Hi Megan, 

     

    thanks! The problem is resolved with the help of the support team!

     

    warmly, 

    michelle

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