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Forum Discussion
Solved
Cancelling a subscription for a business I am no longer with
I am wanting to cancel a DB subscription I had with a previous company.
The 6 digit code gets sent to an email address I no longer have access to so I cannot access the business account to cancel the subscription
Can anyone at DropBox help me or has anyone faced this problem before and managed to solve it
Tx
Hi Murray Willows, thanks for bringing this to our attention.
As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
Keep me updated with any progress!
3 Replies
- Jay
Dropbox Community Moderator
Hi Murray Willows, thanks for bringing this to our attention.
As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
Keep me updated with any progress!
Thanks for the reply
Have actually sent a letter.....went "old school"......and hopefully this will get the issue addressed
Murray
This has been sorted
