Forum Discussion

Juliev22's avatar
Juliev22
Explorer | Level 3
3 years ago

Cannot access an old dropbox account - still being charged

Hello,   I have a paid account through a work email address that no longer exists. It charges my credit card on a monthly basis. I simply want to cancel the account and stop the charges. I am not...
billing
cancellations
Payments
chiamami's avatar
chiamami
New member | Level 2
3 years ago

I have an old expired email that I no longer have access to. I believe I am still being charged for that account and not the one I have active, but when I try to login it is sending me a verification code that I cannot get. 

 

How can I cancel this reccuring payment that I cannot even benefit from. 

 

Thank you

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi chiamami, I'm here to help! 

     

    If you wish, I can send you an email, in order for us to have a closer look into this charge, and see how we can help on our end. Would that be okay?

     

    Keep me posted! 

    • Juliev22's avatar
      Juliev22
      Explorer | Level 3
      3 years ago
      Megan

      Can you please contact me as well? I was the original poster with the same issue.

      I tried logging into the billing page without being signed in as Rich suggested but it is not working. I would like someone from dropbox to contact me please to help me navigate this issue and cancel my old account.

      Thank you
      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi Juliev22, I just sent you an email, I'll see you there!

         

        Cheers! 

    • chiamami's avatar
      chiamami
      New member | Level 2
      3 years ago

      thank you! please send me an email @megan! 

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi Juliev22, I did and responded back to you. 😊

         

        Hi chiamami, you've got an email! See you there! :envelope:

    • chiamami's avatar
      chiamami
      New member | Level 2
      3 years ago

      @megan, yes please send me an email! thank you

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