Forum Discussion

Juliev22's avatar
Juliev22
Explorer | Level 3
3 years ago

Cannot access an old dropbox account - still being charged

Hello,   I have a paid account through a work email address that no longer exists. It charges my credit card on a monthly basis. I simply want to cancel the account and stop the charges. I am not...
billing
cancellations
Payments
Juliev22's avatar
Juliev22
Explorer | Level 3
3 years ago
Megan

Can you please contact me as well? I was the original poster with the same issue.

I tried logging into the billing page without being signed in as Rich suggested but it is not working. I would like someone from dropbox to contact me please to help me navigate this issue and cancel my old account.

Thank you
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Juliev22, I just sent you an email, I'll see you there!

 

Cheers! 

  • Juliev22's avatar
    Juliev22
    Explorer | Level 3
    3 years ago
    Thanks Megan. I replied to the email - did my reply get to you?
  • Tayler's avatar
    Tayler
    New member | Level 1
    2 years ago

    Hi Megan, I am currently confronting this same issue - can you please contact me to assist? Thanks. 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey Tayler, sorry to see you're having this issue.

      You can contact our support team directly on your end, by opening this link from a private browsing/Incognito window and clicking on "submit a request".

      Let us know once you have your ticket number.

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