Forum Discussion

Juliev22's avatar
Juliev22
Explorer | Level 3
3 years ago

Cannot access an old dropbox account - still being charged

Hello,   I have a paid account through a work email address that no longer exists. It charges my credit card on a monthly basis. I simply want to cancel the account and stop the charges. I am not...
billing
cancellations
Payments
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi chiamami, I'm here to help! 

 

If you wish, I can send you an email, in order for us to have a closer look into this charge, and see how we can help on our end. Would that be okay?

 

Keep me posted! 

chiamami's avatar
chiamami
New member | Level 2
3 years ago

@megan, yes please send me an email! thank you

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