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Forum Discussion

Victoria334's avatar
Victoria334
Helpful | Level 5
2 years ago

I contacted my bank and told them what happened and told them to block the charges, which they did.   Contact your bank or credit card company and have them block the charges.  It worked for me.

MK45's avatar
MK45
New member | Level 2
2 years ago

I charged my amex card and they are saying they can't help 😞

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    As you're not seeing those options try contacting our support team directly. You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.

    • MK45's avatar
      MK45
      New member | Level 2
      2 years ago

      I have now found a way to cancel my plan and I have changed to basic, it was sort of miraculous how this appeared. I would like to assure that I will be refunded the $199 that is pending on my American Express card. Please send me an email or chat letting me know there will be no charge, or I will be refunded. Thank you

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Do you see a refund receipt on this page on your account? 

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