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Vitalia's avatar
Vitalia
Explorer | Level 3
4 years ago
Solved

cannot upgrade my account (409 error)

I have just paid for the plus subscription (in the app) but nothing has changed. Under my Apple subscriptions, it says I have the account. I saw it had happened to some users here but I still don't k...
Dropbox Plus
Plans
upgrades
  • Walter's avatar
    Walter
    4 years ago

    No worries Vitalia - you've got :envelope: 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey Vitalia, sorry to hear you're having issues with this.

 

Could you check if there's a pending update for your device's OS and the mobile app's version too?

 

If so, make sure to install them and try restoring your purchase again.

 

In case you're still getting an error, please send us a screenshot so that we can have a visual as well. 

 

Thanks so much!

  • Vitalia's avatar
    Vitalia
    Explorer | Level 3
    4 years ago

    Ok, done! In fact, there was a pending update. But after i had installed it nothing has changed -(

     

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Sorry to hear this persists Vitalia - may I reach out via email to have a further look internally?

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