Forum Discussion

Vitalia's avatar
Vitalia
Explorer | Level 3
4 years ago
Solved

cannot upgrade my account (409 error)

I have just paid for the plus subscription (in the app) but nothing has changed. Under my Apple subscriptions, it says I have the account. I saw it had happened to some users here but I still don't k...
Dropbox Plus
Plans
upgrades
  • Walter's avatar
    Walter
    4 years ago

    No worries Vitalia - you've got :envelope: 

Elmo22's avatar
Elmo22
Explorer | Level 3
4 years ago
I have the same error code and cannot upgrade
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi Elmo22, how are you today?

 

Can you walk me through the steps you take, when trying to upgrade? Also, feel free to send me a screenshot of the error message you get. 

 

Keep me posted, and we'll take it from there. 

  • Elmo22's avatar
    Elmo22
    Explorer | Level 3
    4 years ago
    Hi Megan thanks for responding I am sorry but how do I screenshot my error message on my iphone?
  • Elmo22's avatar
    Elmo22
    Explorer | Level 3
    4 years ago
    I only had the Basic dropbox I received an email on my phone saying to upgrade so purchased the personal one money was taken but nothing has altered still says my account is pausedd as full
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi Elmo22, have you followed the steps I provided in this thread, in order to restore your purchases? 

     

    As for the screenshot, you can try to press the side button and the volume up button at the same time, then quickly release both buttons.

  • BobbiBamf's avatar
    BobbiBamf
    Explorer | Level 3
    3 years ago
    Same thing happened to me today. Upgraded my account for the 30 day trial and they took the $$ already outta my account but there was an error saying “Upgrade Failed. An unknown error occurred. Please contact Dropbox support”
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey there, BobbiBamf, welcome to our Community! 

     

    Could you clarify if you upgraded directly using our website, or through Apple/Google? 

     

    Let me know more, and we'll take it from there!

  • BobbiBamf's avatar
    BobbiBamf
    Explorer | Level 3
    3 years ago
    The app in apple. And before you ask did i sign in on the correct account, YES. I only have ONE account. I’m irritated my money was taken from my bank account when it was supposed to be a FREE 30 DAY subscription. You don’t take a person’s money from their account until AFTER the 30 days are up.

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