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Vitalia's avatar
Vitalia
Explorer | Level 3
3 years ago
Solved

cannot upgrade my account (409 error)

I have just paid for the plus subscription (in the app) but nothing has changed. Under my Apple subscriptions, it says I have the account. I saw it had happened to some users here but I still don't k...
Dropbox Plus
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upgrades
  • Walter's avatar
    Walter
    3 years ago

    No worries Vitalia - you've got :envelope: 

BobbiBamf's avatar
BobbiBamf
Explorer | Level 3
2 years ago
An error popped up. I dont even care about the trial at this point. I just want my money refunded to me that never should have been taken in the first place.

It seems nobody can make that happen so I will go to the Apple Store to MAKE it happen and then delete my account on here as it serves no purpose and steals money from not just me but quite a few people as I saw having this same problem. Later ✋🏻
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

I see, thanks for the additional info BobbiBamf 

 

In that case, I'd suggest that you follow these steps to contact Apple regarding a refund since we are unable to provide refunds directly for iOS in-app purchases. 

 

I hope this helps!

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