Forum Discussion

sfaish's avatar
sfaish
New member | Level 1
11 months ago

Can't Access email to cancel subscription

Hello, I have an old account that was created with a former company email that I no longer have access to, and need to cancel my subscription.  I remembered my password, so I tried logging in to ...
account access
cancellations

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!