Forum Discussion

MHR22's avatar
MHR22
New member | Level 1
10 months ago

Can't access my old email, need to cancel my subscription.

Hi there. How does one cancel a Dropbox associated with a now defunct email? I have the log in and password but it’s asking for a 6 digit code sent to an email I no longer have access to. I have proo...
billing
cancellations
Payments
MHR22's avatar
MHR22
New member | Level 1
10 months ago

Hi there Megan

the ticket # is 24881770

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hey MHR22 thanks for the ticket number reference!

I can see that the agent that worked with you on the case has replied back with further info.

Did you have the chance to review their reply?

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