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Forum Discussion

isydia's avatar
isydia
Explorer | Level 3
4 years ago

Can't access the codes for two step verification and backup codes not working

Here is a strange occurrence. My colleague, has a professional account with 2-step verification enabled. She ported her mobile to Google Canada and now, she can not receive text messages and DropBox ...
account access
Account Settings
Dropbox Basic
security
Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 years ago

There is nothing you can do I'm afraid except set up a new account. 

 

I'd also say download everything immediately because if you get logged out and need a password reset/it wants to send a authorisation code there is no way around that AT ALL without access to the email on your file. 

Pullingoutmyhair's avatar
Pullingoutmyhair
New member | Level 2
3 years ago
That is ABSOLUTELY brutal customer service. No wonder people hate Microsoft, they don’t even have help just a forum for users to discuss and help each other. I’ll download everything and move to cloud or google storage, forget Microsoft!

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