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Forum Discussion

isydia's avatar
isydia
Explorer | Level 3
4 years ago

Can't access the codes for two step verification and backup codes not working

Here is a strange occurrence. My colleague, has a professional account with 2-step verification enabled. She ported her mobile to Google Canada and now, she can not receive text messages and DropBox ...
account access
Account Settings
Dropbox Basic
security
seba5957's avatar
seba5957
New member | Level 2
3 years ago

The email associated to my account doesnt exist anymore, and to sign in ask me the code verification that send to that email. ¿What can i do?

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