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patolivier302's avatar
patolivier302
Explorer | Level 3
4 years ago
Solved

Can't cancel my subscription

Have done everything asked of me in trying to cancel this subscription....nothing has worked.    Subscription ends today and i don't want to be charged for something i want stopped.    HELP,,,,,pat o

cancellations
  • Hannah's avatar
    Hannah
    4 years ago

    Hey patolivier302, happy Monday!

     

    Are you still seeing that you're on a Dropbox Plus subscription, when you go to the plan tab in your account settings?

     

    If you see that you're on a Dropbox Basic account with 2 GB of space, it means that the trial has ended and your account was downgraded, so you're good to go. 

12 Replies

  • patolivier302's avatar
    patolivier302
    Explorer | Level 3
    4 years ago

    i still need help with this issue.  nothing has been charged to my credit card.  Thank goodness.  but i don't know what that means.  Account downgraded to the free basic and somehow trial subscription ended.  I just don't know what is going on.   

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey patolivier302, happy Monday!

     

    Are you still seeing that you're on a Dropbox Plus subscription, when you go to the plan tab in your account settings?

     

    If you see that you're on a Dropbox Basic account with 2 GB of space, it means that the trial has ended and your account was downgraded, so you're good to go. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Happy to see that this is resolved, Pat!

     

    If you need anything else, make sure to let us know.

     

    Have a great rest of your week!

  • Bob J.6's avatar
    Bob J.6
    New member | Level 2
    3 years ago

    Trying to cancel the subscription. I've gone through the steps under Cancel Your Subscription but the system has me in a loop of Not Recognizing My Password. I need to speak via phone to a live person. What is the phone number. Mine is ... My email is [removed per Community Guidelines]. Thanks.

  • Bob J.6's avatar
    Bob J.6
    New member | Level 2
    3 years ago

    It shows that I am in the Basic Plan with 2GB's. How do I cancel that? Thanks.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Bob J.6; I hope you’re doing well. 

     

    Can you please send me a screenshot of what you see on this page?

     

    That’ll help me assist further.

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