Forum Discussion

cwbowers's avatar
cwbowers
Helpful | Level 6
3 years ago

Can't cancel my subscription

I've tried all the online help multiple times to cancel my account/subscription. What an impossible mess. I've been with Dropbox for several decades. I sold my business and I no longer need Dropbox. ...
billing
cancellations
Payments
cwbowers's avatar
cwbowers
Helpful | Level 6
3 years ago

I only use Safari. Will not use Chrome. No idea how to do a private browsing window. Sorry. I've sent several emails to your support team - last week and this week. I've NEVER heard from them. Is there a way you can cancel and delete my account? I'm VERY frustrated and tired of spending my time dealing with something that should be easy to accomplish!

cwbowers's avatar
cwbowers
Helpful | Level 6
3 years ago

BTW I don't have problems like this with other websites. Don't hide behind your system failure. It's not my fault.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Did you receive any ticket numbers for the emails that you sent to our support team, cwbowers?

     

    If so, please send them here, so we can take a look.

    • Deb Evans's avatar
      Deb Evans
      Helpful | Level 5
      3 years ago

      😕🙄🙄🙄🙄🙄🙄🙄🙄🙄🙄🙄🙄🙄🙄

    • cwbowers's avatar
      cwbowers
      Helpful | Level 6
      3 years ago

      I sent two emails, days apart, to support. I NEVER heard a peep from them. I'm tired of having to take more and more time just to cancel my account/subscription. Why must you, your system, punish a two-decade-long user who just wants to leave after selling their business? 

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi cwbowers, do you have the ticket IDs from when you contacted the support team in order to locate them in our system?

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