Forum Discussion

cwbowers's avatar
cwbowers
Helpful | Level 6
3 years ago

Can't cancel my subscription

I've tried all the online help multiple times to cancel my account/subscription. What an impossible mess. I've been with Dropbox for several decades. I sold my business and I no longer need Dropbox. ...
billing
cancellations
Payments
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey cwbowers, keep in mind that if you have a paid subscription, your billing info is already in our system; by providing the info required in the form that helps you contact support, you only get closer to your goal, which is cancelling the subscription.

 

If you still cannot submit the help request, let me know, so I can send you an email on my end.

 

Have you tried to reach out to our support team, the way my colleagues and I described above, JoshCarm ?

JoshCarm 's avatar
JoshCarm
Explorer | Level 4
3 years ago
Yes I have tried everything this has taken me almost a year of trying this. Please cancel my subscription. No one has emailed me back at all any time I sent anything over. I try following the links only to find out the upcoming month I am still charged. Cancel my subscription and close my account. I have paid for this almost a year after the trial was over and have not even used this once.
  • Deb Evans's avatar
    Deb Evans
    Helpful | Level 5
    3 years ago

    They won't.  Literally there is no way to get anyone to help with this.  I've spent hours.  Cwbowers has spent months.  I'm going to report it to the Better Business Bureau.  

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    I understand your frustration, Deb, so I've sent both you and @JoshCarm an email, so we'll continue there.

  • JoshCarm 's avatar
    JoshCarm
    Explorer | Level 4
    3 years ago
    You still have not given any answers or any remedy to fix this. I need this to stop charging me for something I do not use.
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi @JoshCarm, I can see that you received an email from my colleague and replied to them. 

     

    They'll be able to respond to the message with further information on this matter. We appreciate your patience.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!