Forum Discussion

cwbowers's avatar
cwbowers
Helpful | Level 6
3 years ago

Can't cancel my subscription

I've tried all the online help multiple times to cancel my account/subscription. What an impossible mess. I've been with Dropbox for several decades. I sold my business and I no longer need Dropbox. ...
billing
cancellations
Payments
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey cwbowers, keep in mind that if you have a paid subscription, your billing info is already in our system; by providing the info required in the form that helps you contact support, you only get closer to your goal, which is cancelling the subscription.

 

If you still cannot submit the help request, let me know, so I can send you an email on my end.

 

Have you tried to reach out to our support team, the way my colleagues and I described above, JoshCarm ?

Deb Evans's avatar
Deb Evans
Helpful | Level 5
3 years ago

This is not a one off issue that cwbowers is experiencing so stop suggesting we reach out the the support team, which does not help anyway.  There are three of us on this thread and others on other threads.  Dropbox cannot hold us and our credit cards hostage and MUST fix this.  

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