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BB27's avatar
BB27
Helpful | Level 5
4 years ago
Solved

Can't download invoices

I'm trying to download a copy of my invoices but it's not working. Under the Billing section, where there's the list of all the invoices, if I click at the end of a listing on the three dots, it give...
billing
Payments
Web
  • BenDBX's avatar
    BenDBX
    3 years ago

    Hi Everybody,

     

    I have confirmed with a Payment Specialist that all invoices and receipts are working properly.

     

    Hil your invoices and receipts are available in your account. You may need to clear your browser's cache to be able to see them.

     

    nata123_123 there are no invoices or receipts associated with the account you are using on this forum. They may be linked to an email other than the one you are using to log in here.

     

    Regards,

    Ben

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

I just checked and it seems our email was closed due to inactivity, since you didn't respond back to me BB27. 

 

If you wish, I suggest you follow Walter's steps as mentioned here, in order for you to open a new ticket number.

 

Thank you!

BB27's avatar
BB27
Helpful | Level 5
3 years ago

I've responded back twice. Once via email when you sent yours to me, then on this platform when I heard nothing back for ages. How is this customer service so shoddy?!

What is happening to get me a copy of my invoices please? This has clearly not been resolved so why would you turn off the email?!!

I'm still waiting and have been since November 2022. And yes, I've cleared cache, tried incognito, tried different devices and browsers, yes I know my email for the account, etc. Moreover tons of other people are obviously having the same problem. 

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