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BB27's avatar
BB27
Helpful | Level 5
4 years ago
Solved

Can't download invoices

I'm trying to download a copy of my invoices but it's not working. Under the Billing section, where there's the list of all the invoices, if I click at the end of a listing on the three dots, it gives the option to choose Invoice or Receipt. If I click on Invoice it just loads another Billings page in another tab exactly the same as the original one,  not any invoice details. If I choose the Receipt option, the new tab opens with an Error 500 message. How can I get a copy of the invoices as I need them for tax returns?

billing
Payments
Web
  • BenDBX's avatar
    BenDBX
    3 years ago

    Hi Everybody,

     

    I have confirmed with a Payment Specialist that all invoices and receipts are working properly.

     

    Hil your invoices and receipts are available in your account. You may need to clear your browser's cache to be able to see them.

     

    nata123_123 there are no invoices or receipts associated with the account you are using on this forum. They may be linked to an email other than the one you are using to log in here.

     

    Regards,

    Ben

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey nata123_123, sorry tom hear you're having issues with this.

     

    May we reach out via email to have a further look internally? 

     

    Otherwise, you could log a ticket from your end, by filling out this form with all the relevant information and an email address we can reach you at. 

     

    Just make sure to use an incognito window and don't log into any Dropbox account. 

     

    I hope this helps!

  • Hil's avatar
    Hil
    Helpful | Level 5
    3 years ago

    Walter - this has been an issue since at least November.  A couple of weeks ago, Hannah said that the dev team had released a fix, which was in the process of being tested, so the issue should be resolved "in the coming days".  Please can you provide an update?  This has been broken for around 4 months now and is clearly a problem for many people.

     

    Thanks

  • BenDBX's avatar
    BenDBX
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi Everybody,

     

    I have confirmed with a Payment Specialist that all invoices and receipts are working properly.

     

    Hil your invoices and receipts are available in your account. You may need to clear your browser's cache to be able to see them.

     

    nata123_123 there are no invoices or receipts associated with the account you are using on this forum. They may be linked to an email other than the one you are using to log in here.

     

    Regards,

    Ben

  • Hil's avatar
    Hil
    Helpful | Level 5
    3 years ago

    Wow!!

     

    Amazingly it now actually works!!

     

    Bit disappointing that no-one bothered to post here and tell us, but very pleased that I can now perform this function (FYI - I didn't need to clear cache or anything).

     

    Thanks for the quick response BenDBX 

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