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Forum Discussion
Can't receive a security code in order to access my account, and cancel my plan.
In my prior work, I used the work email address to register Dropbox and paid the subscription by my personal credit card. After quitting the job, I would like to stop the subscription. Though I remem...
Rich
Super User II
Super User III submitted a request to remove second factor authentication. However, I didn’t receive a response from Dropbox.
That's not a two-factor authentication code. It's a one-time security code that Dropbox sends to the email address associated with the account, which isn't the same as the two-factor verification option that one can enable.
You'll need to contact Support directly, and while they may not be able to get you access to the account (they rarely provide access if you're unable to verify the email address), they can at least help you stop any further charges.
To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
