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Forum Discussion

Azona's avatar
Azona
Explorer | Level 3
2 months ago

Can't receive a security code in order to access my account, and cancel my plan.

In my prior work, I used the work email address to register Dropbox and paid the subscription by my personal credit card. After quitting the job, I would like to stop the subscription. Though I remem...
account access
cancellations
Payments
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hey there, Azona, welcome to our Community! 

Based on what you described, you’re trying to obtain the security code when trying to regain access to an account associated with an email you no longer have access to either.

I checked on our system, and it seems an agent replied back to your request asking for more info. Can you check your spam/junk folder on your email and let me know if you can locate the reply? 

If you don't have the necessary info that the agent asked in order to access the account, you can always let them know that you simply need to cancel the subscription associated with it.

Keep us posted with any updates!

Azona's avatar
Azona
Explorer | Level 3
2 months ago

Hi Megan,

I double checked my email folders and confirmed that I didn’t receive your team’s reply. Could you please check the reply was sent to my email: [email removed as per Community Guidelines] correctly?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hi Azona, thanks for the speedy reply! 

    I just reached out to your Community-linked email address, in order for us to have a closer look into this. Please check if you received my reply. 

    Thanks!

    • Azona's avatar
      Azona
      Explorer | Level 3
      2 months ago

      Thanks, Megan. I have confirmed the message through my email address yesterday. However, I didn’t receive any team member contact me for next step so far.  I just wanted to follow up if you are processing my ticket.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 months ago

        Hey Azona!

        I just replied back to you asking for more info. I'll see you there, thanks!

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