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Forum Discussion

Azona's avatar
Azona
Explorer | Level 3
2 months ago

Can't receive a security code in order to access my account, and cancel my plan.

In my prior work, I used the work email address to register Dropbox and paid the subscription by my personal credit card. After quitting the job, I would like to stop the subscription. Though I remem...
account access
cancellations
Payments
Azona's avatar
Azona
Explorer | Level 3
2 months ago

Thanks, Megan. I have confirmed the message through my email address yesterday. However, I didn’t receive any team member contact me for next step so far.  I just wanted to follow up if you are processing my ticket.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hey Azona!

I just replied back to you asking for more info. I'll see you there, thanks!

  • Azona's avatar
    Azona
    Explorer | Level 3
    2 months ago

    I have provided the requested information in the ticket and look forward to resolve the access issue by this week.

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