Forum Discussion

angryashell's avatar
angryashell
Explorer | Level 4
2 years ago

Can't restore purchases/access Dropbox Plus.

I cannot access the dropbox plus features that are being charged to my appleid. YES, i already tried restoring my purchases and ive already updated the app and neither have resolved the issue. Lik...
billing
cancellations
Dropbox Plus
upgrades
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi angryashell, let's jump right into this!

 

Have you tried to contact Dropbox Support directly for this?

 

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

 

Let me know more! 

  • angryashell's avatar
    angryashell
    Explorer | Level 4
    2 years ago
    I don’t understand how thats helpful if issuing a ticket to the support team requires that i sign in.
    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey angryashell, if you use an incognito tab, you should be able to do it on your end since you'll be signed out. 

       

      In any case, I can send a message to your email address, that's linked to your Dropbox account, in order for us to have a closer look into this. 

      • duranf's avatar
        duranf
        Explorer | Level 4
        2 years ago

        Same **bleep** problem!!! WHATS WORST IS THAT THERE ISNT A PERSON WHO CAN SPEAK TO YOU OVER THE PHONE!!! NO ONE WANTS TO HELP. IVE SPENT HOURS TRYING TO GET THIS GOING AND NOTHING! FOR BEING A BIG COMPANY LIKE DROPBOX, YOU'D THINK IT BE EASY TO UPDATE YOUR PAYMENT INFORMATION. THIS IS RIDICULOUS!

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