Forum Discussion

angryashell's avatar
angryashell
Explorer | Level 4
2 years ago

Can't restore purchases/access Dropbox Plus.

I cannot access the dropbox plus features that are being charged to my appleid. YES, i already tried restoring my purchases and ive already updated the app and neither have resolved the issue. Lik...
billing
cancellations
Dropbox Plus
upgrades
angryashell's avatar
angryashell
Explorer | Level 4
2 years ago
I don’t understand how thats helpful if issuing a ticket to the support team requires that i sign in.
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey angryashell, if you use an incognito tab, you should be able to do it on your end since you'll be signed out. 

 

In any case, I can send a message to your email address, that's linked to your Dropbox account, in order for us to have a closer look into this. 

  • duranf's avatar
    duranf
    Explorer | Level 4
    2 years ago

    Same **bleep** problem!!! WHATS WORST IS THAT THERE ISNT A PERSON WHO CAN SPEAK TO YOU OVER THE PHONE!!! NO ONE WANTS TO HELP. IVE SPENT HOURS TRYING TO GET THIS GOING AND NOTHING! FOR BEING A BIG COMPANY LIKE DROPBOX, YOU'D THINK IT BE EASY TO UPDATE YOUR PAYMENT INFORMATION. THIS IS RIDICULOUS!

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Sorry to hear about your experience, duranf.

       

      If you've paid for your Dropbox subscription through iTunes, and restored your purchase, but your account is still not upgraded, can I send you an email?

       

      Since this is an account specific issue, this would allow me to investigate further.

      • duranf's avatar
        duranf
        Explorer | Level 4
        2 years ago

        Yes please

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