Forum Discussion

angryashell's avatar
angryashell
Explorer | Level 4
2 years ago

Can't restore purchases/access Dropbox Plus.

I cannot access the dropbox plus features that are being charged to my appleid. YES, i already tried restoring my purchases and ive already updated the app and neither have resolved the issue. Lik...
billing
cancellations
Dropbox Plus
upgrades
duranf's avatar
duranf
Explorer | Level 4
2 years ago

Same **bleep** problem!!! WHATS WORST IS THAT THERE ISNT A PERSON WHO CAN SPEAK TO YOU OVER THE PHONE!!! NO ONE WANTS TO HELP. IVE SPENT HOURS TRYING TO GET THIS GOING AND NOTHING! FOR BEING A BIG COMPANY LIKE DROPBOX, YOU'D THINK IT BE EASY TO UPDATE YOUR PAYMENT INFORMATION. THIS IS RIDICULOUS!

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Sorry to hear about your experience, duranf.

 

If you've paid for your Dropbox subscription through iTunes, and restored your purchase, but your account is still not upgraded, can I send you an email?

 

Since this is an account specific issue, this would allow me to investigate further.

  • duranf's avatar
    duranf
    Explorer | Level 4
    2 years ago

    Yes please

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Sure thing, duranf, I just emailed you, so we'll continue working on this over there.

      • duranf's avatar
        duranf
        Explorer | Level 4
        2 years ago

        So I haven't seen a response to my email since yesterday at 4:40pm. Not even an update.

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