Forum Discussion

angryashell's avatar
angryashell
Explorer | Level 4
2 years ago

Can't restore purchases/access Dropbox Plus.

I cannot access the dropbox plus features that are being charged to my appleid. YES, i already tried restoring my purchases and ive already updated the app and neither have resolved the issue. Lik...
billing
cancellations
Dropbox Plus
upgrades
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Sorry to hear about your experience, duranf.

 

If you've paid for your Dropbox subscription through iTunes, and restored your purchase, but your account is still not upgraded, can I send you an email?

 

Since this is an account specific issue, this would allow me to investigate further.

duranf's avatar
duranf
Explorer | Level 4
2 years ago

Yes please

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Sure thing, duranf, I just emailed you, so we'll continue working on this over there.

    • duranf's avatar
      duranf
      Explorer | Level 4
      2 years ago

      So I haven't seen a response to my email since yesterday at 4:40pm. Not even an update.

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