Forum Discussion

AuntyMir's avatar
AuntyMir
New member | Level 2
3 years ago

"cf.dropboxpayments.com refused to connect." - I can't upgrade my account.

I am trying to upgrade my account, but I'm getting an error when I choose credit card that states "cf.dropboxpayments.com refused to connect."  Since I do not have a paid account yet, I cannot talk t...
billing
Payments
Plans
upgrades
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Kunnal Shandilya, sorry to see that you're having an issue.

 

Are you trying to upgrade your account or renew your existing subscription?

 

Where are you currently located?

jpfrancois's avatar
jpfrancois
New member | Level 1
2 years ago

Hello, trying to pay/upgrade as well and getting the same error message and cannot proceed to payment with credit/debit card!

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    jpfrancois, is this something you see on multiple browsers/incognito mode?

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