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Rab M.'s avatar
Rab M.
New member | Level 1
11 years ago
Solved

Change Billing Country

I receive an error saying "This billing country change isn't supported" when I try to change my credit card for billing as my old one expired. My old card was an Australian card and the new one is a US one. When I choose United States from the dropdown list I receive that error message.

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Payments
  • Rich's avatar
    Rich
    9 years ago

    Allow your subsctiption to expire or run out so that you're no longer a Plus user, or downgrade your account to Basic yourself. Once it has expired, re-subscribe using your new payment information.

     

    [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]

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  • anonymous's avatar
    anonymous
    11 years ago

    This is ridiculous. Whats there to fix for months about a country field change. Just remove the restriction all together.. 

  • Ronald G.5's avatar
    Ronald G.5
    Explorer | Level 4
    11 years ago

    On August 11 Rick wrote that 'engineers are working on it'. Almost three months later there is still no fix?! Very capable engineers working at Dropbox. I am impressed!! 

  • anonymous's avatar
    anonymous
    11 years ago

    Its not that they cant fix it.. its that they dont wanna do it. Probably for some obscure accounting or fraud compliance reason they are not letting users switch.

  • Carmen F.5's avatar
    Carmen F.5
    New member | Level 1
    11 years ago

    It's now mid-November and I still can't change my billing subscription!

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    11 years ago

    It's now mid-November and I still can't change my billing subscription!

    Let your subscription expire and then upgrade again using your new payment method. Nothing will happen to your files while you do this.

  • Ronald G.5's avatar
    Ronald G.5
    Explorer | Level 4
    11 years ago

    Rich, How long will Dropbox keep all my files after my subscription has expired?

  • Dimitris X.'s avatar
    Dimitris X.
    New member | Level 2
    10 years ago

    People have been having this problem for at least one year now, but nothing has been done to fix it. This does not inspire much confidence in dropbox...

  • Nathan V.2's avatar
    Nathan V.2
    New member | Level 1
    10 years ago

    Soo. I take it there is still no other/better solution than simply letting your pro account expire and getting the upgrade again afterwards?

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