Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Rolene's avatar
Rolene
New member | Level 2
3 years ago
Solved

Changing Owner to Update Payment Info

Hello, The owner of the folders that are shared with me is no longer working with me and we're not in contact. I'd like to renew the subscription and make myself the new owner of my folders in Dropbo...
Payments
Plans
  • Hannah's avatar
    Hannah
    3 years ago

    Thanks for the screenshots, Rolene!

     

    If the owner of the folders has left the folders, they'll become "orphaned", that's why you don't see an owner there.

     

    In this case, you cannot become the owner of those folders.

     

    Alternatively, you can create new folders and copy the contents of the old ones into the new ones, so that you can become the owner of the new folders.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Rolene, thanks for reaching out to our Community.

 

To update the billing info on an account, you'll need to have login access to that account.

 

If you can obtain login access to the account, you'll be able to update the billing info and also change the owner of the folders.

 

I hope this helps, but let me know if you have any questions!

  • Rolene's avatar
    Rolene
    New member | Level 2
    3 years ago

    Hi Hannah - Thank you for your reply. I do not have access to the owner's account.

    In fact, the owner isn't listed on any of the folders I want to take over - We just have access to edit the folders.

     

    Whereas the folder I do own shows me as the owner:

     

     

     

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks for the screenshots, Rolene!

       

      If the owner of the folders has left the folders, they'll become "orphaned", that's why you don't see an owner there.

       

      In this case, you cannot become the owner of those folders.

       

      Alternatively, you can create new folders and copy the contents of the old ones into the new ones, so that you can become the owner of the new folders.

      • Rolene's avatar
        Rolene
        New member | Level 2
        3 years ago

        Thank you very much Hannah! I appreciate your time and attention 🙂

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!