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Rolene's avatar
Rolene
New member | Level 2
3 years ago
Solved

Changing Owner to Update Payment Info

Hello, The owner of the folders that are shared with me is no longer working with me and we're not in contact. I'd like to renew the subscription and make myself the new owner of my folders in Dropbo...
Payments
Plans
  • Hannah's avatar
    Hannah
    3 years ago

    Thanks for the screenshots, Rolene!

     

    If the owner of the folders has left the folders, they'll become "orphaned", that's why you don't see an owner there.

     

    In this case, you cannot become the owner of those folders.

     

    Alternatively, you can create new folders and copy the contents of the old ones into the new ones, so that you can become the owner of the new folders.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the screenshots, Rolene!

 

If the owner of the folders has left the folders, they'll become "orphaned", that's why you don't see an owner there.

 

In this case, you cannot become the owner of those folders.

 

Alternatively, you can create new folders and copy the contents of the old ones into the new ones, so that you can become the owner of the new folders.

Rolene's avatar
Rolene
New member | Level 2
3 years ago

Thank you very much Hannah! I appreciate your time and attention 🙂

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