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Charged for a subscription I didn't purchase
I need help. I can't contact support and they've just charged me out of no where.
I need a refund !! They stole $343 out of my bank account. I can't believe this.
12 Replies
contacting my Bank Drop-Box. This isn't right
- I suggest you first confirm if it's not some sort of a mistake. Haven't heard of this before.
- Hannah
Dropbox Community Moderator
Sorry to hear about this, KoreyBarton.
The truth is that we can't charge you unless you or someone with access to your billing info makes the upgrade.
Can you use the payment lookup tool here to look up your billing info and see which account the charge is for?
Also, keep in mind that Dropbox doesn't have 3 year plans, so if you could send us a screenshot of where you saw that, it would be really helpful.
Thanks for responding Hannah.
This is what shows when I check that link and put it in. What does it mean by voided ? Am I going to get the money back ? I think it says 3TB, I must have mixed it up with 3 years. But didn't subscribe to that at all either.
- Hannah
Thanks for the screenshot, KoreyBarton!
Yes, it indeed seems like an annual subscription to our Essentials plan and the fact that it's voided means that Dropbox refused to accept the funds from your bank and the transaction was never completed.
Your money may still be in a pending state, which is why you might not see it in your available funds.
You may need to contact your bank to have them move the funds out of a pending state, but you'll be getting it back for sure. π
Alright then. Thanks for letting me know.
- Hannah
Not a problem!
If you have any more questions, let us know.
Have a great weekend!
Never heard of such a case. This is so weird π
- They charged me as well for upgrade that I did not purchase nor does it show on any of my accounts It still shows that I have a free basic account yet they charged me $127 in change and I cannot get any cooperation from PayPal and I cannot reach anybody for any answers at Dropbox It's absolutely ridiculous
- Rich
Super User II
Karenlrw66 wrote:
They charged me as well for upgrade that I did not purchase nor does it show on any of my accounts ...You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting PayPal.
