Forum Discussion

tamarvez's avatar
tamarvez
New member | Level 1
2 years ago

Charged for an account I haven't used in decades. How do I cancel and get a refund?

Hi, I just got charged for a dropbox account I haven't used in decades connected to an email I no longer have. I tried contacting dropbox through the email associated with the account I do use but I'...
billing
cancellations
tamarvez's avatar
tamarvez
New member | Level 1
2 years ago

eSo the problem is that the dropbox account associated with an email that no longr exists. So they asked me the email associated w the account and I put the AOL email which no longer exists. But in the body of the message I specifically said please contact me at my gmail account and I included the email in the body of the message bc the other one I provided connected w the account no longer works. Should I resubmit and do something different? 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Yes, when you submit your ticket, please put the email address you can access as the account email, and in the body of the message, mention the AOL email address. This way you'll receive the email to your current inbox.

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