Forum Discussion

AdriannK's avatar
AdriannK
New member | Level 2
2 years ago

Charged without purchasing a plan.

I will be reporting this site and disputing 4 months of charges on my account. This is an absolute scam with NO customer support. DO NOT give this company any of your information!
billing
cancellations
Payments
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ermanb's avatar
ermanb
New member | Level 2
2 years ago

HELP!  I discovered a charge on my personal chequing account for Dropbox for $169.  I did not sign up for Dropbox.  What do I do?  You cannot contact an actual person, I've tried the chat and that's impossible.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    ermanb wrote:

    I discovered a charge on my personal chequing account for Dropbox for $169.  I did not sign up for Dropbox.

    You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

     

    Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.

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