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Forum Discussion
Created new acct w/ other email & now I can’t go back nor upgrade the one with all my files.
I accidentally created a new acct with my Apple ID a short while back due to forgetting which email this acct was connected to and didn’t realize pressing “sign in with apple” would immediately sign me up. I’m not sure what happened but my subscription somehow switched to the other account and I can’t switch it back. I’ve been getting notifications that my subscription on this account has been switched to basic and I’m way over so my files will be deleted soon, but there’s an error every time I try to restore the 2,000GB plan. I’m freaking out that my files from the last 8 years will disappear.
1 Reply
- Megan
Dropbox Community Moderator
Hey mayavo1996, let's see what we can find about this together!
It sounds like a possibility that when you signed in with Apple, you created a different Dropbox account. Have you tried singing into your Dropbox account, using the email address you used before?
Would you mind checking your account's plan page, and let me know what it reports?
Keep me posted, and we'll take it from there!
