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netsquire's avatar
netsquire
Helpful | Level 6
3 years ago
Solved

Customer Service Access Error

We have a Dropbox Business Plan with several licenses but the Dropbox customer service website incorrectly says we have a Basic plan and will not let us open an email ticket or show us the telephone ...
dropbox business
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Plans
  • Rich's avatar
    Rich
    3 years ago
    netsquire wrote:

    Well, it looks like Dropbox fixed the problem. All the support options are back.

    It appears so. This wasn't an issue specific to you. If I had to guess it was affecting everyone (multiple accounts for me, plus others that I know of) and I brought it to Dropbox's attention this morning and they had someone working on it. I'm on a Professional plan and it was showing Basic for me as well.

vvsstein's avatar
vvsstein
Explorer | Level 4
3 years ago

I have the same issue - July I was in contact with Dropbox on the chat, but that option has dissapeared and there's no way of contacting Dropbox. What company gives 0 option for contact??

AAN-cit's avatar
AAN-cit
Explorer | Level 4
3 years ago

I can't seem to reach support anymore. My account is a Team admin and in Billing I see we're still at Dropbox Standard (click on avatar > Settings > Plan) which is supposed to include live chat and phone support during your local business hours (9:00am–5:00pm, Monday–Friday). During business hours local time I go to https://www.dropbox.com/get_help. Here it says:

 

Your support options

Your basic plan includes access to our Help Center, Community and Dropbot. Unlock more support options with our premium plans.

 

Are we on Basic or Standard? How do I get support!? Is anyone else having trouble getting support today?

About Plans and Subscriptions

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