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AllanInCanada's avatar
AllanInCanada
New member | Level 2
4 months ago

Double-billed out of the blue, apparently for 19 months.

Dropbox Plan Plus Payment Method Credit Card Question or Issue In reviewing my credit card statements, I have learned that I have been double-billed by Dropbox since February 2024. I have an a...
billing
Payments
Refunds
Mark's avatar
Mark
Icon for Super User II rankSuper User II
4 months ago
AllanInCanada wrote:

In reviewing community posts, it appears double-billing is a common occurrence.

The only way that Dropbox can double bill is if you have two accounts - as has always been the case on here (i.e. sorry to be direct but user error). There is no way for it to charge one account twice. 

As you have a paid account, however, log a ticket at http://www.dropbox.com/support via your already paid account to get help. They should be able to trace the second account and help you stop payments on it etc 

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