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Forum Discussion
Double Charges on Dropbox
Hi, I have been double charged for your service and my account downgraded. How do I speak to someone as I don't live my life on message boards ?
Hi Megan, my ticket ref number is 17279740. The person has asked me to check the 12 digit alphanumeric code. I am not sure how do you enter this but I have a screenshot of the double billing below here. Hope you guys can get back to me as soon as possible. Will prefer a call or video chat if possible rather than going back and forth in the community and through ticket request. I do not mind going to customer care centre as well if there is one located in Singapore. Hope you guys can get back as soon as possible because like I mentioned, this issue of double billing has been happening for many months already since I have subscribed to dropbox
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHi Kumar99, let's look into this!
I just sent you an email, in order for us to have a closer look into this. I'll see you there.
Thanks a bunch!
Hi Megan, so sorry that I wasn't able to follow up on the message as I got caught up with work. So what's the follow up from here as from my previous post, I have sent a screenshot of how I am charged twice. Do you want me to contact the bank? or is there something else you want me to do. And in the case that I am doubly billed, will Dropbox be able to refund me for the double billing?
you, including managers have been looking to this for 4 days.
I wrote - I'm nobody... now you will send me hundreds of messages... and I will give yo USD 180.
James already replied "open a dispute for this case. I can not find it. If you need further assistance, please don't hesitate to contact me."
bank stated veryt clearly - DROPBOX ISSUE
- Hannah
Thanks for the additional info, Peter.
I can see you're in contact with our specialists about this, so any additional info you have, you can send it to them, so they can assist you further.
I passed your comments along and raised the priority of your case from my end, so our colleague will get back to you really soon.
Bank has proved this is Dropbox charge, I spent 4 days providing all info you requested. DROPBOX could not find the charge, so I'm paying for service I did not order. DROPBOX marked this case as closed.
FOR GOD SAKE - 9/1 is a Dropbox charge, you agreed charge happened. 10/1 - I have prove from bank this is exactly the same company.
DROPBOX MARKED THIS CASE AS CLOSED AND ASKED ME HOW SATISFIED M I WITH YOUR SERVICE.
YOU LITERALY DID NOTHING TO HELP ME. SATISFIED - ARE YOU KIDDING?
