Forum Discussion

darobone's avatar
darobone
New member | Level 2
4 years ago

Double Charges on Dropbox

Hi, I have been double charged for your service and my account downgraded.  How do I speak to someone as I don't live my life on message boards ?
billing
cancellations
Payments
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi Kumar99, let's look into this! 

 

I just sent you an email, in order for us to have a closer look into this. I'll see you there.

 

Thanks a bunch!

Kumar99's avatar
Kumar99
Explorer | Level 3
4 years ago

Hi Megan, so sorry that I wasn't able to follow up on the message as I got caught up with work. So what's the follow up from here as from my previous post, I have sent a screenshot of how I am charged twice. Do you want me to contact the bank? or is there something else you want me to do. And in the case that I am doubly billed, will Dropbox be able to refund me for the double billing? 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey Kumar99!

     

    I sent you a new email, in order for us to have a closer look into this. Can you reply back to me, please? 

     

    Thanks!

  • Kumar99's avatar
    Kumar99
    Explorer | Level 3
    4 years ago

    Okay thank you for your prompt response, Megan. I have replied already 🙂

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