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darobone's avatar
darobone
New member | Level 2
4 years ago

Double Charges on Dropbox

Hi, I have been double charged for your service and my account downgraded.  How do I speak to someone as I don't live my life on message boards ?
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WTH01's avatar
WTH01
Explorer | Level 3
4 years ago

Hi. I apparently had a fraud issue on my ATM card and my bank closed my account for me and reissued me another. I then received a message from Dropbox that I owed them the monthly fee...but I got it twice! That is when I discovered that I had been paying for two separate subscriptions for quite some time!  I have two Gmail accounts (both are personal accounts that I do use).

Are we not able to use two email addresses under one Dropbox account without being billed for two separate accounts?

If so, how can I cancel the additional unneeded account and transfer everything from that account to my original account without losing anything? And can I get refunded for the charges?

 

If we cannot have more than one email address on an account without paying another monthly fee, is there another better storage app to refer to that does allow it?

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi WTH01, I'd be happy to answer that for you! 

 

The way for you to be able to use two emails under one account, is if one of the emails is a secondary one. You can see more about that here. 

 

In regards to moving content, you can merge files and folders between accounts like so. Are you able to access both Dropbox accounts? 

 

Let me know more, and we'll take it from there. 

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