Forum Discussion

darobone's avatar
darobone
New member | Level 2
4 years ago

Double Charges on Dropbox

Hi, I have been double charged for your service and my account downgraded.  How do I speak to someone as I don't live my life on message boards ?
billing
cancellations
Payments
Waynemonvac's avatar
Waynemonvac
New member | Level 2
3 years ago
How do I get rid of this second charge on my account. 2 charges on the same day- if it’s a legitimate charge then please explain. Thanks
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago
    Waynemonvac wrote:
    How do I get rid of this second charge on my account. 2 charges on the same day- if it’s a legitimate charge then please explain.

    You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

     

    In the meantime, you can use the credit card charge lookup tool to identify the other account you're being charged for.

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