Forum Discussion

darobone's avatar
darobone
New member | Level 2
4 years ago

Double Charges on Dropbox

Hi, I have been double charged for your service and my account downgraded.  How do I speak to someone as I don't live my life on message boards ?
billing
cancellations
Payments
Peter Sperski's avatar
Peter Sperski
Explorer | Level 3
3 years ago

you, including managers have been looking to this for 4 days.

I wrote - I'm nobody... now you will send me hundreds of messages... and I will give yo USD 180.

 

James already replied "open a dispute for this case. I can not find it. If you need further assistance, please don't hesitate to contact me."

bank stated veryt clearly - DROPBOX ISSUE

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the additional info, Peter.

 

I can see you're in contact with our specialists about this, so any additional info you have, you can send it to them, so they can assist you further.

 

I passed your comments along and raised the priority of your case from my end, so our colleague will get back to you really soon.

  • Peter Sperski's avatar
    Peter Sperski
    Explorer | Level 3
    3 years ago

    Bank has proved this is Dropbox charge, I spent 4 days providing all info you requested. DROPBOX could not find the charge, so I'm paying for service I did not order. DROPBOX marked this case as closed.

     

    FOR GOD SAKE - 9/1 is a Dropbox charge, you agreed charge happened. 10/1 - I have prove from bank this is exactly the same company.

    DROPBOX MARKED THIS CASE AS CLOSED AND ASKED ME HOW SATISFIED M I WITH YOUR SERVICE.

     

    YOU LITERALY DID NOTHING TO HELP ME. SATISFIED - ARE YOU KIDDING?

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