Forum Discussion

darobone's avatar
darobone
New member | Level 2
4 years ago

Double Charges on Dropbox

Hi, I have been double charged for your service and my account downgraded.  How do I speak to someone as I don't live my life on message boards ?
billing
cancellations
Payments
francesc2's avatar
francesc2
New member | Level 2
2 years ago

Even though my account has been paid up until April 2024, Dropbox appears to have denied me access.  Contacting support is impossible. Chatting with support was like chatting with a bot. By my reckoning, Dropbox has closed my account with four months still to go, and is making it impossible for me to update my billing details. I ended up registering again in the hope that I would access my existing account. Now it appears Drop box is charging me double for 4 months. 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

Support is available via www.dropbox.com/support - I recommend using the contact forms instead for account issues 🙂

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